This case study highlights the importance of effective communication to optimise performance management and team work. It shows how poor communication can lead to staff feeling bullied/undermined and can also lead to patient safety concerns.
Furthermore, it demonstrates how a lack of insight can cause a breakdown within a team and poor performance. It also addresses ways in which trainees lacking insight can be helped and difficult situations managed.
We hope that by the end of the case study you will understand the importance of good performance management, constructive feedback and effective leadership within teams.