- Use verbal and nonverbal communication to reinforce what you are trying to say.
- Use two-way, face-to-face communication, especially when trying to resolve conflict or when expressing concerns.
- Actively listen to those who are talking to you, especially if they are trying to speak up.
- Avoid distractions and interruptions - do not interrupt to communicate if someone is dealing with something that is urgent or if they are busy doing a complex task unless the information is important to the situation or urgent itself.
- Speak up and be assertive if you are concerned about another colleague’s behaviour or decision making.
