Within our teams communication is a means by which tasks are accomplished by coordination, issuing instructions, stating intentions and by the sending and receiving of information.
Communication can be divided into four components:
What – information to be communicated
How – how are you going to communicate
Why – why are you communicating this
Who – who are you communicating with
There are many different types of communication that we use everyday.
- Nonverbal - our facial expressions, tone of voice, gestures, and eye contact helps us convey emotion and reinforce our verbal communication. Occasionally, however, this can be open to misunderstanding especially when communicating with someone from a different culture.
The best form of information transfer occurs during face-to-face conversations. This allows both verbal and nonverbal communication to take place. This form of communication is especially important for expressing concerns, complaints and finding resolutions to conflicts.
- Written - writing an email, requesting an investigation or documenting in patient notes is an essential part of patient care. It is important that this form of communication is clear, legible, precise and informative as otherwise the information can be open to misinterpretation.