As trainers, we are all familiar with teaching technical skills, much less so the non-technical skills that we now know are so important to the delivery of safe care.
Teaching human factors involves:
- observing the behaviour of others
- assessing its appropriateness for a given situation
- encouraging reflection and change on the part of the learner.
All of us are biased individuals, and in order to assist others to understand where their behaviours could be improved, we first need to understand our own preferences, predispositions and biases. The first step on any human factors journey is acknowledging your own imperfections.