The investigation process
You can access the Incident investigation tutorial for just £40.00 . UK prices shown, other nationalities may qualify for reduced prices. If this tutorial is part of the member benefit package, Fellows, Members, registered Trainees and Associates should sign in to access the tutorial. Non-members can purchase access to tutorials but also need to sign in first. New users can register here.
When you have completed this tutorial you will:
- understand risk management
- understand the reporting of serious incidents/near misses
- understand how to investigate a critical incident
- understand methods of analysing incidents including root cause analysis
- be able to formulate recommendations
- have the ability to write a response/report and understand how this should be fed back
- understand complaints management.