In the NHS, success often depends upon engaging with a range of people from different backgrounds and cultures; understanding culture is therefore vital.
Studies have shown that service users from minority groups are:
- less likely to express confidence or trust in staff
- less likely to have been spoken to in a way in which they can understand
- less likely to be informed about their choices or adequately involved in decisions surrounding their maternity care
- more likely to report that they were not treated with kindness or respect.
Enhancing cultural competence will assist in:
- bridging the gap in health inequalities
- help better communication with service providers and service users.
How can you achieve cultural competence?
- Learn about yourself, and what is important to you.
- Learn about different cultures.
- Be curious, ask questions.
Watch the video below on health literacy and cultural competency, which explores the importance of the social, cultural and linguistic charateristics of each patient in health outcomes.